Booking & Ordering Policy

1. Booking Enquiry Submission Rules

Customers may submit service booking enquiries via website order form or official email. All submitted requests need to include basic contact details and property address information to proceed with follow-up arrangement. Our administrative team will respond to all valid booking enquiries within 2–3 working days after receiving customer messages. On-site property inspection appointments can be requested together with booking applications, and inspection slots will be scheduled within 7 calendar days based on our available working timetable.

2. Quotation Validity Period

Written service quotation issued after site inspection remains valid for 30 calendar days starting from the document issue date. Orders confirmed beyond the quotation expiry date will require renewed on-site assessment and updated pricing arrangement before final order locking.

3. Post-Submission Manual Order Review Process

Every online submitted order enters internal manual verification workflow after customer payment submission.

• Our administrative team completes core information verification within 3 working days upon receiving order data.
• During the review period, staff may contact customers to verify property condition, site access situation and preferred construction schedule.
• If submitted information is incomplete, customers need to supplement required details within 7 calendar days after our notification; orders lacking updated information after the period will be stored as archived records.

4. Confirmed Booking & Schedule Adjustment

An official booking is fully confirmed once both sides reach written agreement on service scope, pricing and construction date. Any request to adjust confirmed service date should be delivered in written form no less than 48 hours before the pre-agreed working day for priority rearrangement. Multiple repeated date alteration applications may lead to order reassessment after internal manual check according to practical resource arrangement status.

5. Pre-Construction Customer Preparation

Before the scheduled construction date, customers are expected to clear working areas and guarantee unobstructed site access for construction crew. Insufficient preparation may lead to postponed service arrangement after mutual communication.

6. Policy Disclaimer

• All booking arrangements follow resource availability and practical local construction conditions; scheduled dates could be adjusted moderately under extreme weather or official regional construction restrictions.
• Oral communication content cannot replace formal written booking agreement; only confirmed written records serve as valid order reference.
• We reserve the right to archive long-term inactive orders left unconfirmed for over 30 calendar days without further active follow-up communication.

7. Policy Update & Customer Enquiry

We may revise clauses of this booking policy at any moment, with updated content published directly on this page to take immediate effect. Any relevant consultation messages will receive formal reply within 14 calendar days after receipt.

8. Dispute Resolution & Governing Law

This Booking & Ordering Policy and all associated contractual relations shall be governed exclusively by the laws of England and Wales.

Any dispute arising out of booking arrangement, service reservation or terms interpretation shall first undergo good faith negotiation between both parties for a maximum of 30 calendar days following written dispute notification.

Should amicable settlement fail after the negotiation window, unresolved disputes fall under the exclusive jurisdiction of courts in England and Wales.