Privacy Policy

1. Information Collection

We collect personal information that you voluntarily provide when booking services, contacting us, or submitting inquiries, including your name, address, phone number, email address, and property details required for service delivery.

2. Use of Information

Collected information is used solely for service coordination, on-site surveys, order confirmation, and customer support. We do not share, sell, or distribute personal data to unauthorised third parties.

3. Data Storage and Retention

All personal data is stored securely and retained for a maximum of 12 months after service completion, in compliance with UK data protection regulations. Data is permanently deleted once the retention period expires.

4. User Rights

• You may request access to your personal data; we will respond to all requests within 14 calendar days.
• You may request the deletion of your personal data; we will complete deletion within 30 calendar days of verification.
• You may update or correct your personal information at any time by contacting our team.

5. Data Security

We implement appropriate technical measures to protect personal data from unauthorised access, disclosure, or misuse. All data handling follows UK privacy and data protection standards.

6. Policy Updates

We reserve the right to update this privacy policy at any time. Changes will be posted on this page and take effect immediately upon publication.

7. Contact Information

If you have questions about this privacy policy or your personal data, please contact us using the details provided below.